Frequently Asked Questions

Place your food in a FreshLock vacuum bag, lay the open end across the sealing bar, press the one-touch button, and the device extracts the air and heat-seals the bag in seconds. That is it — no complicated settings or prep required.

Vacuum sealing removes up to 95 % of air, which slows oxidation and bacterial growth. In practice, vacuum-sealed meat lasts 3–5× longer in the fridge and 6–12 months in the freezer compared to conventional storage.

Our bags are designed for single-use to guarantee a perfect seal every time. However, you can re-use a bag for dry goods (e.g. rice, pasta) by cutting above the old seal and re-sealing. For raw meat or liquids we recommend a fresh bag each time.

FreshLock bags feature a universal textured pattern that works with most chamber and external vacuum sealers on the Australian market. However, we cannot guarantee performance with third-party devices.

No. The sealer is splash-resistant but should not be submerged or used under running water. Wipe clean with a damp cloth only.

The FreshLock Pro delivers approximately 40+ seals per full charge. Standby time is up to 30 days. A full USB-C charge takes around 2 hours.

Yes! We ship to all Australian states and territories. Standard shipping is free on orders over $79 AUD. Express shipping is available at checkout.

We offer a 30-day satisfaction guarantee. If you are not completely happy, return the product in its original packaging for a full refund or exchange. See our Returns page for full details.