Privacy Policy

1. Introduction

FreshLock Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) for EU customers.

2. Information We Collect

We may collect:

• Personal Information: Name, email address, phone number, shipping address, billing address
• Payment Information: Credit card details or PayPal account (processed securely by our payment providers)
• Order Information: Purchase history, order details, preferences
• Technical Information: IP address, browser type, device information, cookies
• Communication Data: Emails, chat messages, or other correspondence with us

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Provide customer support
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

4. Data Sharing

We do not sell your personal information. We may share your data with:

• Service Providers: Payment processors (Stripe, PayPal), shipping carriers, and IT service providers who assist in our operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order records are kept for 7 years for tax and legal compliance.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookies through your browser settings, but disabling them may affect site functionality.

8. Security

We implement appropriate technical and organisational measures to protect your data, including encryption, secure servers, and regular security audits. However, no internet transmission is 100% secure.

9. International Transfers

Your data may be transferred to and processed in countries outside Australia. We ensure appropriate safeguards are in place, including standard contractual clauses where required.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

For privacy-related enquiries or to exercise your rights, contact us at:

Email: privacy@freshlock.com.au
Phone: 1300 FRESHLOCK (1300 373 745)
Address: FreshLock Pty Ltd, Level 4, 123 Collins Street, Melbourne VIC 3000