Shipping Policy
Transparent rates, real tracking, and fast processing — know exactly when your FreshLock arrives.
🚚 Shipping Rates & Delivery Times
Domestic Shipping (United States)
| Shipping Method | Order Value | Shipping Cost | Estimated Delivery |
|---|---|---|---|
| Standard Shipping | Under $89 | $5.99 | 7–15 days |
| Standard Shipping | $89 and above | FREE | 7–15 days |
| Expedited Shipping | Any | $9.99 | 7–15 days |
- Orders are processed and shipped within 1–2 business days of purchase.
- Shipping times are estimates and not guaranteed.
- We ship to all 50 U.S. states. Unfortunately, we cannot ship to P.O. Boxes, APO/FPO addresses, or U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa).
International Shipping
| Destination | Shipping Cost | Estimated Delivery |
|---|---|---|
| Canada | $14.99 | 7–15 days |
| Mexico | $19.99 | 7–15 days |
| Europe (EU & UK) | $24.99 | 7–15 days |
| Australia & New Zealand | $24.99 | 7–15 days |
| Asia (Japan, South Korea, China, etc.) | $19.99 | 7–15 days |
| Rest of World | $29.99 | 7–15 days |
Please note:
- International shipping costs are calculated at checkout.
- Customers are responsible for any customs duties, import taxes, or tariffs imposed by the destination country. These charges are not included in the shipping cost.
- Delivery times are estimates and may vary due to customs processing.
📦 Order Tracking
- Once your order ships, you will receive a confirmation email with a tracking number.
- You can track your package in real time via the link provided in the email or through our website's order tracking page.
- If you have not received your tracking number within 3 business days, please contact us at [email protected].
🔄 Returns & Refunds — 30-Day Money Back Guarantee
We stand behind every FreshLock product. If you're not 100% satisfied, you can return your purchase within 30 days of the delivery date for a full refund.
Return Eligibility
- Product must be in its original condition and original packaging.
- Product must not show signs of excessive use or damage caused by the customer.
- All accessories and documentation must be included.
- Return shipping is the customer's responsibility unless the product arrived defective or damaged.
How to Initiate a Return
- Email us at [email protected] with your order number and reason for return.
- We will issue a Return Merchandise Authorization (RMA) number within 1–2 business days.
- Ship the product back to the address provided in the RMA confirmation.
- Once we receive and inspect the returned item, your refund will be processed to the original payment method within 5–7 business days.
Damaged or Defective Products
- If your product arrives damaged or is defective, contact us immediately at [email protected].
- We will provide a prepaid return shipping label and send a replacement or issue a full refund at no additional cost.
📞 Need Help?
Have questions about shipping, delivery, or returns? We're here to help.
- Email: [email protected]
- Response Time: We respond to all inquiries within 24 hours (Monday–Friday).
FreshLock is committed to delivering your order quickly and safely. Thank you for choosing FreshLock — Keep It Fresh, Lock It In.