Terms of Service

1. Acceptance of Terms

By accessing or using the FreshLock website (“Site”), you agree to be bound by these Terms of Service (“Terms”) and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our Site.

2. Eligibility

You must be at least 18 years old or have the consent of a parent or guardian to make a purchase. By placing an order, you represent that you meet these requirements and have the legal capacity to enter into binding contracts.

3. Products and Pricing

All product descriptions, images, and specifications are provided for informational purposes. While we strive for accuracy:

• Prices are in Australian Dollars (AUD) and include GST unless stated otherwise
• We reserve the right to correct pricing errors
• Product colours may vary due to screen settings
• We reserve the right to limit quantities or discontinue products without notice

4. Orders and Payment

When you place an order:

• You agree to provide accurate, current, and complete information
• We will send an order confirmation upon receipt
• Acceptance of your order and completion of the contract occurs when we dispatch the goods
• Payment is processed securely through our payment providers (Stripe, PayPal, Afterpay)
• We reserve the right to refuse or cancel any order at our discretion

5. Shipping and Delivery

Shipping times and costs are estimates and not guaranteed. Delivery times vary by location and service selected. Risk of loss and title for items pass to you upon delivery to the carrier. We are not liable for delays caused by carriers or circumstances beyond our control.

6. Returns and Refunds

Our returns and refunds are governed by our Returns Policy and the Australian Consumer Law. Please review that policy for detailed information.

7. Warranties and Disclaimers

Our products come with manufacturer warranties as specified in product descriptions. Except as expressly stated:

• The Site and products are provided “as is” without warranties of any kind
• We disclaim all implied warranties, including merchantability and fitness for a particular purpose
• We do not warrant that the Site will be uninterrupted, secure, or error-free

Nothing in these Terms excludes, restricts, or modifies any rights you have under the Australian Consumer Law.

8. Limitation of Liability

To the maximum extent permitted by law, FreshLock shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Site or products. Our total liability shall not exceed the amount you paid for the product giving rise to the claim.

9. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of FreshLock or its licensors and is protected by Australian and international copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

10. User Conduct

You agree not to:

• Use the Site for any unlawful purpose
• Violate any applicable laws or regulations
• Infringe on the intellectual property rights of others
• Transmit viruses, malware, or other harmful code
• Attempt to gain unauthorised access to our systems
• Interfere with or disrupt the Site or servers

11. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes constitutes acceptance of the new Terms.

14. Contact Information

For questions about these Terms, contact us at:

Email: legal@freshlock.com.au
Phone: 1300 FRESHLOCK (1300 373 745)
Address: FreshLock Pty Ltd, Level 4, 123 Collins Street, Melbourne VIC 3000