Warranty & Support
We stand behind every FreshLock we sell. Here's exactly what you get.
2-Year Warranty
Every FreshLock Pro is covered against manufacturing defects for 2 full years from the date of purchase.
30-Day Returns
Not satisfied? Return in original condition within 30 days for a full refund — no questions asked.
24h Real Support
Email support@freshlocksealer.com any day. A real person replies within 24 hours (Mon–Fri priority).
2-Year Limited Manufacturer Warranty
FreshLock warrants the FreshLock Pro handheld vacuum sealer to be free from defects in materials and workmanship under normal household use for a period of 2 years (24 months) from the date of original purchase.
What's covered
- Defective suction motor or pump mechanism
- Battery charging faults not caused by misuse
- Detachable drip cup or sealing-gasket manufacturing defects
- USB-C port failure under normal use
- Button or LED indicator failure on arrival
What's not covered
- Damage from dropping, immersion in water, or disassembly
- Normal wear and tear of the zip-slider, gaskets, or bags (replacement bags sold separately)
- Use of non-FreshLock bags or third-party accessories that cause malfunction
- Lost or stolen units after delivery confirmation
- Damage from attempting to seal non-food liquids, powders, or sharp items that puncture bags
DOA (Dead On Arrival) Policy
If your FreshLock Pro arrives damaged or does not work out of the box, contact us within 7 days of delivery with your order number and a short description (a photo or short video helps). We will immediately ship a replacement unit at no extra cost — no need to send the defective unit back first.
DOA replacement rate for FreshLock Pro is currently under 1%. Every unit is factory-tested before dispatch.
30-Day Money-Back Guarantee
Try FreshLock risk-free. If you're not completely satisfied within 30 days of receiving your order, contact us for a full refund. You'll need to return the unit in its original packaging (or equivalent protective packaging) in resellable condition. We'll process your refund within 5 business days of receiving the returned item.
Return shipping is the customer's responsibility unless the item arrived defective (see DOA policy above).
How to Contact Support
What to include
Your order number, a short description of the issue, and (if relevant) a photo or 5-second video showing the problem. This helps us resolve your issue in one reply instead of three.
Common Quick Fixes
- Not sealing? Make sure the zip-slider is fully closed (run it twice with firm pressure) and the valve is centred under the nozzle.
- Weak suction? Check that the drip cup is clicked in firmly and the gasket around the nozzle is clean.
- Won't turn on? Charge via USB-C for at least 30 minutes. The blue LED will pulse while charging.
See our FAQ page for more answers, or contact us directly.